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Scheduler

Who are we ? And Why you should work for us !

Established in 2013, Sapphire Utility Solutions has quickly become the partner of choice for many clients across the UK in our chosen markets. We provide award winning services to the Clean water, Wastewater, Gas, Digital Networks and Highways Sector and are passionate about working alongside our clients ad partners to maintain the utility services essential to modern life.

Recognising the business ethos to be a catalyst for change, we have recently been named ‘Most Innovative Utility Company 2021’.

We are passionate about sustainability, delivery, innovation and safety, as well as taking care of our employees and upskilling them to be professionals in their area of expertise.

About the Role – Scheduler

As a works scheduler you will be responsible for effectively planning and coordinating work of the Operations teams throughout a designated area. You will be planning and coordinating the work through communication with internal and external customers.

Hours of Work 40 hours a week over a 7 day shift period

Shifts are 7am – 4pm and 2pm – 10pm 2 weekends in 4

Responsibilities – but not limited to

· You will schedule work orders in accordance with SLA’s whilst optimising travel routes and increasing productivity

· You will provide customer service to both internal and external customers via telephone and webchat as / when required – for example to update customers on the likely arrival time.

· You will maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated

· You will ensure that all the client and operational requirements are met in a professional and efficient manner. Out of hours this may include keeping the client and Customer Solutions Plus Management team informed of any ongoing incidents or events.

· You will ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction

· You will provide a positive and innovative input into the team, through provision of solutions to problems and embracing change

· ·You will ensure that safety issues are reported in line with Company procedures

What we are looking for

Whilst we are looking for the skills and knowledge to be able to carry out the responsibilities of the role its just as important to have employees with a positive and caring attitude or those who are looking for develop further and grow with the company.

We welcome employees from a diverse background. We treat people equally from all walks of life and welcome hard working individuals who want to become part of the Sapphire family.

Knowledge skills experience and qualifications

· Excellent Customer Service Skills

· Clear and concise speaking skills

· Excellent Listening Skills

· Competent in IT, Accurate data entry

· Team Player but work autonomously

· Ability to Multi Task

· Ability to work to deadlines

· GCSE English and Math

What you will get in return

In joining the Sapphire Family you will be working as part of National Award Winning Utilities Organisation who recognise a good work ethic and positive attitude. You will be joining a company that has grown significantly over the last decade.

We offer :

Competitive Salary

Pension

Death in Service x 2

Employee Assistance Programme

Perk Box – discounts and benefits

Holiday Allowance 24 days + bank holidays

Subsidised Restaurant

Car Parking

Job Type: Full-time

Salary: £22,500.00 per year

Benefits:

  • On-site parking

Schedule:

  • 8 hour shift

Job details

Location: Derby
Working Hours: 40 hours a week, Shifts are 7am – 4pm and 2pm – 10pm 2 weekends in 4
Job Type: Full-time
Salary: £22,500.00 per year
Annual Leave: 24 days + bank holidays

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