Customer Call Handler & Scheduler

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We are looking for a team member to work in our Team at our Call Centre/Scheduling department. The emphasis on this role is to be the point of contact for the customer, taking the calls, updating the customer with the work scheduled to take place and ensure that any queries and complaints are dealt with promptly.

· The role forms part of the wider Sapphire team

· Full customer compliance interaction to support case owner process

· The role will be expected to schedule/jeopardy manage each operation raised

· Regional ownership of schedule and customer for all work

· Monitor the schedule and jeopardy manage for planned and reactive work

· Manage the schedule in line with the case owner core principles

· Monitor and manage appointments

· Proactive customer touch points with CMEX in mind

· Support system and process improvements

· Support TM requirements

· Manage street works/permits

· Full compliance on ZOI and utility prints

· Maintain KPI/ODI levels within work bank

We need a confident clearly spoken effective communicator. If you have previous experience of working in customer services and enjoy working in a busy professional department we look forward to hearing from you

Hours of work – Monday – Friday 40 hours

Job Types: Full-time, Permanent

Schedule:

  • 8 hour shift

Education:

  • A-Level or equivalent (preferred)

Experience:

  • customer service: 1 year (preferred)

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