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Planner and Scheduler

Are you looking for an exciting opportunity to excel in your career path?

We are actively looking for various team members across our planning and scheduling department. With the various roles available we are looking to recruit team members who enjoy working a busy and productive environment. The emphasis on this role is to be the point of contact for the customer, taking the calls, updating the customer with the work scheduled to take place and ensure that any queries and complaints are dealt with promptly.

8 hour shifts over 7 days

We need a confident clearly spoken effective communicators If you have previous experience of working in customer services and enjoy working in a busy professional department and love a busy environment, apply today.

When you join you will get a Perkbox account, giving you access to free fitness classes, workout videos, meditation guides and lots of other wellbeing resources.

Job details

Location: Derby
Working Hours: 40
Job Type: Full time, Permanent
Salary: £21,500 - £22,500
About the role:
  • Full customer compliance interaction to support case owner process
  • Schedule/jeopardy manage each operation raised
  • Regional ownership of schedule and customer for all work
  • Monitor the schedule and jeopardy manage for planned and reactive work
  • Manage the schedule in line with the case owner core principles
  • Monitor and manage appointments
  • Proactive customer touch points
  • Support system and process improvements
  • Support Traffic Management requirements
  • Organise permits

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