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Customer Service Lead

About Customer Solutions Plus

Customer Solutions Plus is a joint venture between two of the UK’s leading utility and infrastructure organisations; Network Plus and Sapphire Utility Solutions.

The joint venture has been established to provide end to end wastewater services for our client, Severn Trent. Customer Solutions Plus are responsible for activities including initial planning and scheduling of work, delivery of actions to assist customers who have a wastewater issue through to preventative maintenance to ensure wastewater issues do not arise in the future

We are looking for a customer lead that will the person that manage the customer at the final stages of dissatisfaction and would be expected to own and see the customer through their complaint with no hand off, through to a satisfactory resolution.

This role is face to face and over the phone, some travel is required.

This person would need to be confident enough to discuss customer data (root cause) with their county and be visible in their County (Shropshire) every Thursday once a week.

The role will require travel, a car and fuel card will be supplied.

The person will need to have customer experience, face to face – preferably Level 3 or above Customer Qualifications.

We are looking for a person with empathy and compassion, someone that has excellent listening skills and the ability to communicate sometimes hard messages clearly and professionally always putting the customer at the for front of what they do.

Some data is involved in the role, so excel and word, letter typing is required, as well as using in house systems to read and understand crew feedback, adding notes and updates.

Travel will be required in the role.

Experience in this role as a Customer Liaison Officer is preferred.

Company car or allowance will be allocated along with fuel card or mileage claim for business use

The working hours are 8:00am – 4.30pm with a 30 minute break

Job Type: Full-time

Salary: £25,000.00-£26,000.00 per year

Schedule:

  • Monday to Friday

Job details

Location: Redditch
Working Hours: Monday - Friday, 8am - 4:30pm with a 30 minute break
Job Type: Full-time
Salary: £25,000.00-£26,000.00 per year

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