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Customer Service Advisor

Are you looking for an exciting career in Customer Service?

We have a new role opening in Stafford to be the main point of contact for our company and are looking for someone with excellent customer service skills.

Within this role based in Stafford you will be responsible for effectively planning and coordinating work through communication with internal and external customers. You will work during the evening and early morning, with a handover at the start and end of the shift.

The working hours for this position are 7am – 4pm or 2pm – 10pm on a rolling rota including two weekends out of four.

The location has an on-site restaurant and coffee shop and good transport links.

When you join you will get instant access to Perkbox, giving you a wide variety of perks and benefits, plus curated wellbeing tools to look after your physical and mental health.

Job details

Location: Stafford
Working Hours: 40
Job Type: Full time, Permanent
Salary: £21,450
About the role:
  • You will schedule work orders in accordance with SLA’s, whilst optimising travel routes and increasing productivity.
  • You will provide customer service to both internal and external customers via telephone and webchat as / when required – for example to update customers on the likely arrival time.
  • You will maintain timely and accurate input and uploading of information into the works management systems, ensuring that all issues are recorded and escalated.
  • You will ensure that all the client and operational requirements are met in a professional and efficient manner. Out of hours this may include keeping the client and Customer Solutions Plus Management team informed of any ongoing incidents or events.
  • You will ensure the highest level of customer service is achieved to both external and internal customers, providing excellent customer satisfaction.
  • You will provide a positive and innovative input into the team, through provision of solutions to problems and embracing change.
  • You will ensure that safety issues are reported in line with Company procedures.

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